Numbering

03: Freephone - Calls are free to the caller. The called party is charged for the call.

Product Enquiries Lines, Sales - Mailing, billboard, radio and TV
0800/0808: Freephone - Calls are free to the caller. The called party is charged for the call.

Product Enquiries Lines, Sales - Mailing, billboard, radio and TV
0845: Local Rate - Caller is charged at a local rate. The called party is charged the remainder of the call charge or receives a rebate for peak calls

General Help Lines, Higher Value Customers, Advice Lines, Trouble Shooting
0870: National Rate - Caller is charged at a national rate. The called party is not charged for the call and receives a rebate.

24 Hour Help Lines, Insurance Claim Lines, Billing Enquiry Lines
0871: Fixed National Rate - Caller is charged at 10ppmin (inclusive of VAT) at all times. The called party is not charged for the call and receives a rebate. Rebates are higher for off peak and weekend.

For companies who receive more calls during off peak times and the weekend